Privacy Policy

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TRULENE respects customers' privacy and protects our customers information. In order to provide customers with the best products, efficient customer service, and timely updates. To protect customers privacy better, we offer the notice as following to explain our online information practices and the choices customers can make about the way customers' information is collected and used.

 

Information Collection and Usage

1.     Information Collection.

We collect information from customers in several different ways on this Site. One goal in collecting personal information from customers is to provide an efficient, meaningful, and customized experience. For example, we can use customers' personal information to:

* Help customers quickly find information, products, and services.
* Help us create content on this Site that is most relevant to customers.
* Alert customers to new information, products, and services that we offer.
2. Information Use and Disclosure.

(a) Internal Use. We use customers' personal information to process customers' order and provide customers with customer service. We may internally use customers' personal information to improve our Site's content, to improve our outreach and for our own marketing efforts (including marketing our services and products to customers), and to determine general marketplace information about visitors to this Site.

(b) External Use. We want to provide customers with excellent service and to offer customers a great selection — we primarily sell merchandise, not information. We do not sell, rent, trade, license, or otherwise disclose customers' specific personal information or financial information to anyone

(i) As do most catalog and Internet wholesalers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to customers, we must share some information. We partner with third parties (such as DHL, and UPS) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as customers' name, shipping address, email, and phone number.
(ii) Similarly, to help customers buy products and provide customer service to customers, we must provide customers' credit card number to financial-services corporations such as credit-card processors and issuers. When we submit customers' credit card number for authorization, we use state-of-the-art data encryption to protect customers' information. (More on this below in the Data Security section.)
(iii) We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations, subpoenas, a court order, or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
(iv) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it is possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, customers' personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Notice in effect.
(v) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify customers or any user.

 

Data Security
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of customers' personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect customers' personal information online, and we also take several steps to protect customers' personal information in our facilities. Access to customers' personal information is restricted. Only employees who need access to customers' personal information to perform a specific job are granted access to customers' personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when customers visit our Site, customers access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
 
While we use industry-standard precautions to safeguard customers' personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.


OPT OUT/Corrections
Upon customers' request, we will (a) correct or update customers' personal information; (b) stop sending emails to customers' email address; and/or (c) disable customers' account to prevent any future purchases through that account. customers can make these requests at the customer information section, or by telephoning, or emailing.

 

Offline Collection, Use & Disclosure of Information
As customers might expect from TRULENE, the majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information. We also try to protect the privacy of customers personal information that is collected offline. For example, customers may call us to place an order or to ask questions. During the call, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption (See the Data Security section above for more information). There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy does not discuss or try to predict all of those methods or uses. As mentioned, we primarily sell merchandise, not information, and we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

 

Updates to this Policy
If we change or update this Privacy Notice, we will post changes and updates on this Site so that customers will always be aware of what information we collect, use, and disclose. We encourage customers to review this Privacy Notice from time to time so customers will know if the Privacy Notice has been changed or updated. If customers have any questions about the Privacy Notice, please contact us.